Last updated 2026-07-01
Where AI is used
AI assistance is limited to non-sensitive, clearly labelled surfaces: drafting help-centre content for human review, summarising public documentation, and internal triage of support tickets that users have submitted to us.
What is never sent to a model
- Vault items, secure notes, files, incident records, or evidence attachments. These are encrypted on your device and are not readable by us, so they cannot be sent anywhere.
- Passwords, recovery codes, or authentication secrets.
- Personal data used to profile or score you.
Human review
AI-assisted content is reviewed by a person before publication. No automated system makes decisions about your account, billing, or access without human involvement.
Training
We do not use customer content to train models, and we do not permit our providers to do so with data we send them.